Regional Privacy Policy
This Privacy Policy explains how Curative Group collects, uses, discloses, stores and protects personal data in connection with this website, business enquiries, product demonstrations, events, marketing communications and other professional interactions in Singapore, Malaysia, Thailand, Hong Kong and Macau.
For this policy, “Curative”, “we”, “us” or “our” means Curative Group Pte. Ltd. and the relevant Curative group company or operating entity responsible for the interaction in your market. The applicable entity may act as the organisation, data controller or data user under local law.
1. Scope
This policy applies when you:
- visit curative.asia or related Curative webpages;
- submit a contact, product, demonstration, event or partnership enquiry;
- communicate with us by email, telephone, messaging platform or social media;
- register for training, meetings, conferences or clinical evaluations;
- interact with Curative as a customer, supplier, manufacturer, distributor, healthcare professional or business contact.
This website is intended mainly for business and healthcare-professional audiences. Separate notices may apply to employees, job applicants, patients involved in a specific programme, or users of a separate Curative software platform.
2. Personal data we may collect
Depending on your interaction with us, we may collect:
- name, job title, organisation, clinic or hospital;
- business email address, telephone number, mobile number and messaging details;
- country, city and preferred contact method;
- areas of interest, requested products, enquiry details and correspondence;
- event registration, attendance, training and demonstration records;
- commercial records such as quotations, orders, invoices, delivery details and payment status;
- supplier, distributor and professional credential information where needed for due diligence or regulatory purposes;
- technical data such as IP address, browser type, device information, referral source, pages visited and interaction data;
- consent, marketing preference and opt-out records.
Please do not send patient-identifiable medical information through a general website enquiry form unless Curative has specifically requested it through an approved secure process.
3. How we collect personal data
We may collect personal data directly from you, from your organisation, from authorised representatives, from event organisers, from manufacturers or business partners, from public professional sources, and automatically through website technologies.
4. How we use personal data
We may use personal data to:
- respond to enquiries and provide requested information;
- arrange demonstrations, evaluations, meetings, training and events;
- prepare quotations, process orders, manage deliveries and provide after-sales support;
- manage customer, supplier, distributor and manufacturer relationships;
- verify professional or regulatory eligibility where required;
- send service, product, event or business updates where permitted;
- operate, secure, analyse and improve our website and services;
- maintain records, prevent misuse and protect our legal rights;
- comply with legal, regulatory, tax, audit, quality-system and medical-device obligations;
- support business transfers, restructuring, due diligence or corporate transactions.
Where local law requires consent, we will seek it. Where permitted, we may also process personal data because it is necessary to perform a contract, take requested pre-contract steps, comply with law, protect vital interests, perform tasks in the public interest, establish or defend legal claims, or pursue legitimate business purposes that do not override your rights.
5. Cookies, Google Tag Manager and analytics
Our website may use cookies, tags, pixels and similar technologies to operate the site, remember preferences, understand website use and measure marketing effectiveness. Google Tag Manager may be used to deploy approved website tags.
You can control cookies through your browser and, where available, through our cookie-consent settings. Blocking some cookies may affect website functionality. We do not use cookies to obtain patient medical records.
6. Disclosure of personal data
We may disclose personal data only where reasonably necessary to:
- other Curative group entities supporting your market or enquiry;
- manufacturers, principals, distributors and service partners relevant to your request;
- website hosting, analytics, CRM, email, cloud, IT, logistics, payment, professional and event-service providers;
- professional advisers, auditors, insurers and financial institutions;
- regulators, courts, law-enforcement agencies and public authorities where required or permitted;
- a purchaser, investor or successor in connection with a genuine corporate transaction.
We do not sell personal data. We require service providers to handle personal data only for authorised purposes and with appropriate safeguards.
7. Cross-border transfers
Curative operates regionally. Personal data may therefore be transferred to or accessed from Singapore, Malaysia, Thailand, Hong Kong, Macau or another country where a Curative entity, manufacturer or service provider operates.
When personal data is transferred across borders, we take reasonable steps to use contractual, organisational or technical safeguards required by applicable law and to ensure an appropriate level of protection.
8. Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including customer support, regulatory, quality-system, tax, accounting, audit, warranty, product-traceability, dispute and legal requirements. Retention periods vary according to the type of record and the applicable country.
When personal data is no longer required, we will delete, anonymise or securely dispose of it, subject to lawful retention obligations.
9. Security
We use reasonable administrative, organisational, physical and technical measures designed to protect personal data against accidental or unlawful loss, misuse, alteration, unauthorised access, disclosure or destruction. No website, email or internet transmission can be guaranteed completely secure.
10. Direct marketing and communications
Where permitted, we may send business communications about products, events, training, professional education or services that may be relevant to you. We will obtain consent where local law requires it.
You may opt out at any time by using an unsubscribe option, replying to the message, or contacting us. Service, safety, regulatory, transactional and account-related messages may still be sent where necessary.
11. Your privacy rights
Your rights depend on the jurisdiction and may be subject to legal exceptions, identity verification and reasonable procedural requirements.
| Jurisdiction | Applicable framework | Typical rights and protections |
|---|---|---|
| Singapore | Personal Data Protection Act 2012 | Access, correction, withdrawal of consent, information about purposes, protection, retention limits and controls over overseas transfers. |
| Malaysia | Personal Data Protection Act 2010, including applicable amendments | Notice and choice, access, correction, withdrawal or limitation of certain processing, security, retention, data integrity and controls over disclosure and transfers. |
| Thailand | Personal Data Protection Act B.E. 2562 (2019) | Access, correction, erasure, restriction, objection, withdrawal of consent, portability where applicable, and complaint rights, subject to lawful exceptions. |
| Hong Kong and Macau interactions managed from Hong Kong | Hong Kong Personal Data (Privacy) Ordinance | Notice of collection purposes, access, correction, data security, purpose limitation and the right to opt out of direct marketing. |
To exercise a right, contact us using the details below and state your name, organisation, country, request and the relevant Curative interaction. We may ask for information to verify your identity and authority. We will respond within the period required by applicable law.
Complaints
Please contact Curative first so that we can review your concern. You may also have the right to complain to the relevant privacy authority in Singapore, Malaysia, Thailand or Hong Kong.
12. Children and minors
This website is directed to professional and business users and is not designed to collect personal data from children. If you believe a child has submitted personal data without appropriate authorisation, contact us so that we can review and, where appropriate, delete it.
13. Third-party websites and platforms
Our website may link to manufacturer websites, social networks, messaging services, maps, event pages or other third-party platforms. Their privacy practices are governed by their own policies, and Curative is not responsible for their independent handling of personal data.
14. Changes to this policy
We may update this policy to reflect changes in law, technology, business operations or data practices. The latest version will be published on this page with the updated date.
15. Contact us
Curative Group Pte. Ltd.
10 Ang Mo Kio Street 65
#02-20 Techpoint
Singapore 569059
Privacy enquiries and requests: sales@curative.asia
Telephone: +65 8194 6188
Please write “Privacy Request” in the subject line and identify the country relevant to your request.
This regional policy is intended to provide a clear general notice. A market-specific notice, consent form, contract or statutory notice may apply where required by local law or for a particular service.
